At Lustreon, returns are easy! We strive to offer the best shopping experience.You can return this product for a refund within 7 days (including working days and weekends) since received.
How to return with below conditions
1.The package is no problem,just change my mind,need to returns and get full refund.
How to do?
(1)See below conditions for your return request to be accepted:
– Product must remain sealed, except if the product is defective or damaged
– Product is still in its original packaging
– Product is in its original condition and unused
– Product is not damaged
– Product label is still attached
– Product is complete
The products in your possession are your responsibility until they are picked up by our driver or you have dropped it off at a pickup Station. Any product that is not properly packed or is damaged will not be eligible for a return, so make sure they are properly taken care of prior to the return!
(2)Contact our support service email : firstname.lastname@example.org
(3)Write to us by your register email,the content with 17track tracking information of your package,RCbuying order ID,the reason why return.
(4)Once your return request done, we will contact you to arrange retrieval of the product,we will reply you RCbuying return shipping address.
(5)You deliver the package to us,send email to us with the tracking NO.
(6)Once the product retrieved, we will proceed to examination.
– In the unlikely event that an item is returned to us in an unsuitable condition, we will send it back to you without refund.
– If examination conclusive and conditions respected, we will proceed to refund within maximum 14 business days post retrieval product.
The buyer will be responsible for the shipping fees to return the items.
2.The package is something wrong below:
– The product is defective or damaged.
– The product is not as described,wrong product.
– The product is lost some parts,total wrong.